Supporting Windows

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Goals

• Perform OS installations and upgrades
• Install and configure applications
• Troubleshoot Windows OS problems

Perform OS Installations and Upgrades

An operating system (OS) installation copies the files from the installation media to a partition on the target computer’s fixed disk.

• Installation Types
• Disk Configuration
• Repair Installation

Install and Configure Applications

• System Requirements for Apps
• OS Requirements for Apps
• App Distribution Method

Troubleshoot Windows OS Problems

• Windows Boot Process
• Boot Recovery Tools
  • Advanced Boot Options
  • WindowsRE and Startup Repair
  • System Restore
• Update and Driver Roll Back
• System Repair, Reinstall, and Reimage
• Troubleshooting Boot Issues
• Troubleshooting Profile Issues
• Troubleshooting Performance Issues
• Troubleshooting System Faults
• Troubleshooting Application and Service Fault Issues