Using Support and Scripting Tools

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Goals

• Use remote access technologies
• Implement backup and recovery
• Explain data handling best practices
• Identify basics of scripting

Remote Access Technologies

A remote access utility allows you to establish a session on another computer on a local network or over the Internet.

• there are command-line and desktop remote access tools
• securing remote access is very important

Use case for remote access tech

Technical support and troubleshooting

• Remote Desktop
• Microsoft Remote Assistant
• Quick Assist
• Secure Shell (SSH)
• Desktop Management and Remote Monitoring Tools
• Other Remote Access Tools

Implement Backup and Recovery

• Data Backup and Recovery
  • SOHO Backups
  • Backup Methods
  • Backup Media Requirements

Data Handling Best Practices

• Regulated Data
  • Personally Identifiable Information (PII)
  • Personal Government-Issued Information
  • Healthcare Data
  • Credit Card Transactions
• Prohibited Content and Licensing Issues
• Incident Response Data Handling
• Data Integrity and Preservation
  • Digital Forensics
  • Chain of Custody
• Data Destruction Methods
• Disposal and Recycling Outsourcing Concepts

Basics of Scripting

• Basics of Scripting