Implementing Operational Procedures

---

Goals

• Implement best practice documentation
• Use proper communication techniques
• Use common safety and environmental procedures

Implement Best Practice Documentation

• Standard Operating Procedure
• Ticketing Systems
• Ticket Management
• Asset Management
• Asset Procurement Lifecycle
• Network Documentation
  • Cable Map
  • Wiring Diagram
  • Rack Diagram
  • Logical Network Diagrams
• Change Management
• Change Approval
• Policy Documentation
  • Acceptable Use Policy (AUP)

Use Proper Communication Techniques

Professional Support Process

• Proper Documentation
  • support contact and hours of operations should be well advertised
• set expectations and timeline
• meet expectations and timeline
• follow up

Professional Support Delivery

• Be on time
• avoid distractions
• deal appropriately with confidential and private materials

Use Common Safety and Environmental Procedures

Occupational Safety and Health Administration (OSHA) regulates employee safety.

• Electrical Safety
• Electrostatic Discharge Mitigation
• Building Power Issues and Mitigations
• Materials Handling and Responsible Disposal