ITIL 4 Dimensions Model

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ITIL defines four dimensions that collectively are critical to the effective and efficient facilitation of value for customers and other stakeholders in the form of products and services.

• to support a holistic approach to service management

Dimensions

• Organizations and People
• Information and Technology
• Partners and Suppliers
• Value streams and Processes

Value stream is a series of steps and organization undertakes to create and deliver products and services to consumers.

Process is a set of interrelated or interacting activities that transform inputs into outputs.

• define the sequence of activities and their dependencies