D336 - Business of IT Applications (ITIL)
About
IT service managers like you help create value for your organization by implementing ITIL (Technology Infrastructure Library) practices. You need an understanding of service management concepts, guiding principles, and the four dimensions of service management. You will also examine the ITIL service value system (SVS) and its components including:
- The ITIL service value chain
- The ITIL practices
- The ITIL guiding principles
- Governance
- Continual improvement
While evaluating the service value system conceptual model, you will be able to identify the different activities within the service value chain and how they interact to create value streams for an organization. The ITIL guiding principles and practices can then be applied to the business processes to facilitate optimization of their current IT operations.
- 40 Questions
- 26 Qs (65%) = pass
Objective
Objective
- Applies Information Technology Infrastructure Library (ITIL)
- The learner applies Information Technology Infrastructure Library (ITIL) concepts, core components, principles, and models of service management.
- Applies Six Activities Value Chain
- The learner applies the Information Technology Infrastructure Library (ITIL) six activities of the service value chain.
Course Outline
- IT Service Management (ITSM)
- ITIL 4 Dimensions Model
- ITIL Service Value System (SVS)
- ITIL Management Practices
- General Management Practices
- Service Management Practices
- Technical Management Practices
- ITIL Study Guide
Study
- Dion test results
- 1: 85%
- 2: 77%
- 3: 85%
- 4: 82%
- 5: 80%
- 6:
- CyberVista exam results
- 1:
Resources
- Axelos TSO, Ltd. (2019). ITIL Foundation: ITIL (4th ed.) (new tab). TSO. ISBN: 9780113316069.
Supplemental