Cloud Operations Management

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Goals

• Identify the cloud data life cycle.
• Evaluate cloud data storage architectures.
• Analyze cloud infrastructure components.
• Analyze risks associated with cloud infrastructure.
• Critique security controls.
• Critique disaster recovery and business continuity management plans.
• Manage the physical infrastructure for the cloud environment.
• Propose the planning process for the data center design.
• Manage the logical infrastructure for the cloud environment.
• Apply risk assessment to the logical and physical infrastructure.
• Analyze the collection, acquisition, and preservation of digital evidence.

Monitoring Capacity and Maintenance

• Cloud Datacenter Monitoring
• Cloud Data Center Physical and Environmental Protection
• Data Center Maintenance

Change and Configuration Management

• Change Management
• Benchmarks and Secure Baselines
  • Deviations and Exceptions From Baselines
• Roles and Process
  • Change Management Board (CMB)
  • Process
  • Process
• Release and Deployment Management
• Incident Management
• Problem Management
• IT Service Management (ITSM)

Business Continuity and Disaster Recovery

• Business Continuity and Disaster Recovery (BC-DR)
  • Prioritizing Safety
  • Continuity of Operations
  • DR Planning
  • DR Toolkit
  • Relocation
  • Power
  • Testing
• DR Metrics
  • Maximum Tolerable Downtime (MTD)
  • Recovery Time Objective (RTO)
  • Recovery Point Objective (RPO)
  • Recovery Service Level (RSL)
  • Annualized Loss Expectancy (ALE)