Troubleshoot Video Quality Issues


  • There might be an image on the display unit, but it might exhibit unusual artifacts or glitches
  • might be due to a fault in the display itself or with the input source (the signal from the video card)

Common Issues

  • Dim image
    • Use the OSD to check the brightness and contrast controls to make sure they are not turned all the way down
      • possible that a power-saving mode is dimming the display
      • possible that an adaptive brightness, auto-brightness, or eye-saving feature of the device or operating system has been enabled
        • These reduce brightness and contrast and can use lower blue-light levels
        • This type of feature might activate automatically at a certain time of day or could use an ambient light sensor to trigger when the room is dark
    • If the image is almost invisible, the display’s backlight has probably failed
      • unit will have to be repaired under warranty or replaced
  • Fuzzy image
    • If the output resolution does not match the display device’s native resolution, the image will appear fuzzy
    • typically happens if the video card’s driver is faulty or incorrectly configured
      • E.g., the TFT monitor’s resolution might be 1920x1080, but the video card is set to 1024x768
    • Use the OS to change the output resolution or update the driver
  • Flashing screen
    • Check the video cable and connectors
      • If the connector is not securely inserted at both ends, this could cause flickering
    • A flickering or flashing image could also be caused by the display’s backlight or circuitry starting to fail
      • Other symptoms of a failing display include:
        • bright or dim bands or lines
        • bright spots at the edge of the screen
      • will typically require the display to be repaired under warranty or replaced
  • Dead pixels
    • Defects in a flat-panel monitor may cause individual pixels to be “stuck” or “dead”
    • If a digital display panel has stuck (constantly bright) pixels, and the panel cannot be replaced under warranty, there are software utilities available to cycle the pixel through a series of relatively extreme color states to try to reactivate it
    • Fixed pixels can also sometimes be reactivated by gently pressing or tapping the affected area of the screen with a stylus or pencil eraser
      • there is the risk of causing further damage or scratching the screen
    • Dead pixels (solid black) cannot usually be fixed
  • Burn-in
    • When the same static image is displayed for an extended period, the monitor’s picture elements can be damaged
      • a ghost image is “burned” permanently onto the display
    • Devices such as plasma screens and organic LED (OLED) displays can be more vulnerable to burn-in than ordinary TFT/LED displays
    • Always ensure that a display is set to turn off, or use an animated screen saver when no user input is detected
  • Incorrect color display
    • If a computer is used to produce digital art, it is very important that the display be calibrated to scanning devices and print output
    • Color calibration (or workflow) refers to a process of adjusting screen and scanner settings so that color input and output are balanced
    • Color settings should be configured with the assistance of a color profile
    • use the Color Management applet in Control Panel along with test card color patterns and spectrophotometers to define a color profile and verify that the display matches it
    • may also come across color glitches, such as purple or green horizontal lines or colors changing unexpectedly
      • usually caused by a faulty or loose connector or cabling that is either faulty or insufficient quality for the current image resolution
      • Try replacing the cable. If this does not fix the issue, there could be a hardware fault in either the monitor or graphics adapter
  • Audio issues
    • HDMI and DisplayPort can deliver a combined video and audio signal if that is supported by the video card
    • DVI and VGA cannot carry a sound signal, so the speakers must be connected to the computer’s audio ports using 3.5mm jacks
    • If there is no sound from built-in or separate speakers, check power, cables/connectors, and any physical volume control on the speaker device
    • If you can discount these issues, use the OS to verify that the audio output is set to the correct device and check the OS volume control