Printer Connectivity Issues

printer connectivity issue might arise either because:
- device cannot be located when trying to install it
- OS reports an installed device as offline or unavailable
will be an error message or code displayed on the print device’s control panel
- look the error code up in the printer documentation to confirm what it means
if no error code or descriptive error log, test obvious things first:
- Verify that the printer is switched on and online
  - can be taken offline quite easily by pressing the button on the control panel
  - may also go offline because
    - it is waiting for user intervention
    - it has detected a network error
    - it has received corrupt print job data
- Check all components
  - all components and cartridges are correctly installed
  - all service panels are closed
  - at least one tray is loaded with paper
- Print a test page using the printer’s control panel
  - if this works, the issue lies with the connection to the computer/network
- Cycle the power on the print device
  - If this does not solve the issue, consider performing a factory reset
- Inspect the USB/Ethernet cable and connectors
  - replace with a known good cable to test for a cable or connector problem
  - attempt a different connection type
    - E.g., if wireless, try USB or ethernet

adam's notes