investigate the OS print queue and driver settings
Print Monitors
In Windows
display and print functions for compatible applications are usually handled by the Windows Presentation Foundation (WPF) subsystem
print job is formatted using the PDL and spooled in the logical printer’s spool folder within %SystemRoot%\System32\Spool\Printers\
print monitor transmits the print job to the printer and provides status information
If a problem is encountered during printing
print device sends a status message back to the print monitor
displays a desktop notification
If the print device is accessed over the network
redirector service on the local computer passes the print job from the locally spooled file to the spooler on the print server
print server then transmits it to the print device
Print Queue and Spooler Troubleshooting
backed-up print queue
means that there are multiple prints pending but not printing
might occur because:
print device is offline or out of paper or ink/toner
error processing a particular print job
open print queue
Try restarting the job
delete the print job, and try printing it again
If you cannot delete a job
stop and restart the Print Spooler service
Garbled Print Issues
garbled print is one where the print device emits many pages with a few characters on each or many blank pages
occurs because of a fault in rendering the print job somewhere in the path between the application, printer driver, page description language, and print device
To discount a transitory error:
cancel the print job
clear the print queue
cycle the power on the printer
leaving it off for 30 seconds to clear the memory
try to print again
Use the OS to print a test page
If the test page prints successfully
problem is related to the print function of a particular application
Try printing a different file from the same application
if this works, then the problem is specific to a particular file
if does not work,
try using the printer’s control panel to print a test page directly from the device
If this works, there is some sort of communication problem between the print device and Windows
If the problem persists,
update the printer driver
check that the printer is set to use a PDL (PCL or PostScript) that is supported by the source application
If the characters in a document are different from those expected or if strange characters appear in an otherwise normal print
check that fonts specified in the document are available on the PC and printer
software app should tell if available or is substituting to nearest match