Print Feed Issues

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• If there is connectivity with the print device but multiple jobs do not print
  • likely to be a mechanical problem with the printer

Paper Jam Issues

• paper jam is where a sheet of paper becomes lodged somewhere in the paper path
  • Fixing is usually quite straightforward
  • key point is to gain proper access to the stuck page
  • Do not use force to try to remove a sheet as you may cause further damage
  • Most sheets will pull free from most parts of the printer
    • if a page is stuck in the fuser unit of a laser printer, you must use the release levers to get it out
    • Pulling the paper forcibly through the fuser can damage the rollers and, if the paper rips, leave paper debris on them
• If paper jams are frequent, need to diagnose the problem rather than fix the symptom each time
  • Most paper jams arise because:
    • media (paper or labels) are not suitable for the printer
    • sheet is creased, folded, or not loaded properly in the tray
  • could be a problem with a roller
• With an inkjet, it is usually easy to see exactly where the paper has jammed
  • if sheet does not come easily, check instruction manual on how to release components that might prevent removing the paper

Paper Feed Issues

• If paper is not feeding into the printer or if the printer is feeding multiple sheets at the same time, make the following checks:
  • Verify
    • paper size and weight is compatible
    • it is loaded in the tray properly
    • the media guides set properly
  • Check that the paper is not creased, damp, or dirty
  • If you can discount a media problem
    • try changing the pickup rollers
    • In a laser printer, these are part of the maintenance kit

Grinding Noise Issues

• On a laser printer
  • grinding noise indicates a problem with the toner cartridge, fuser, or other gears/rollers
  • identify the specific source of the noise
  • Check all components to ensure they are seated correctly
  • Check the paper path carefully for jams and debris
  • if still no fix, replace either the printer cartridge or maintenance kit (or both)
• On an inkjet
  • grinding noise typically indicates a fault in the carriage mechanism
  • Check the vendor documentation for tips on re-engaging the clutch mechanism with the gear that moves the cartridge