ITIL Configuration Management Model
IT Infrastructure Library (ITIL) is a popular documentation of good and best practice activities and processes for delivering IT services.
ITIL configuration management elements:
- Service assets are things, processes, or people who contribute to the delivery of an IT service
- A configuration item (CI) is an asset that requires specific management procedures for it to be used to deliver the service
- CIs are defined by their attributes and relationships stored in a configuration management database (CMDB)
- Configuration baselines are the settings that should be applied to the CI to ensure secure and reliable operation
- Performance baselines are metrics for expected performance to provide a basis for comparison for ongoing monitoring of a CI