ISO 17789 – Cloud Computing Reference Architecture

---

ISO 17789 Cloud Computing Reference Architecture document lays out a common terminology framework that assists in communicating about roles and responsibilities.

• defines cloud computing responsibilities
  • customer activities:
    • use cloud services
    • Perform service trials
    • Monitor services
    • Administer service security
    • Provide billing and usage reports
    • Handle problem reports
    • Administer tenancies
    • Perform business administration
    • Select and purchase services
    • Request audit reports
  • provider activities
    • prepare systems and provide cloud services
    • monitor and administer services
    • manages assets and inventories
    • provide audit data
    • manage customer relationships and handle customer requests
    • perform peering with other CSPs
    • ensure compliance
    • provide network connectivity
    • many others
  • partner activities
    • design, create, and maintain services
    • test services
    • perform audits
    • set up legal agreements
    • acquire and assess customers
    • assess the marketplace
• aligns to the Cloud Controls Matrix (CCM)
  • outlines cloud security controls