Guidelines for Supporting Print Devices

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• Ensure that operational procedures account for selection of an appropriate printer type, setup location, and unboxing to meet end-user and print application requirements

• Identify an appropriate printer networking model (direct to print device versus sharing via print server)

  • make drivers available to the range of clients
  • configure appropriate defaults for printer properties and printing preferences
  • and ensure that appropriate options are applied to protect the security and privacy of output
    • e.g., authentication to use the printer and use of secured print options

• Create work instructions and prepare inventory for tasks relating to supported printer types:

  • Laser imaging drum, pickup rollers, separation pads, transfer roller/belt, fuser assembly, duplexing assembly, toner and maintenance kit replacement, calibration, and cleaning.
  • Inkjet cartridge, print head, roller, feeder, duplexing assembly, carriage belt, cleaning, cartridge replacement, and calibration
  • Direct thermal feed assembly, heating element, special thermal paper, and cleaning
  • Impact printer print head, ribbon, tractor feed and impact paper, and ribbon and print head replacement
  • 3-D printer print bed and filament versus resin types.

• Establish a knowledge base to document common issues

  • such as lines down the printed pages
  • garbled print
  • toner not fusing to paper
  • paper jams
  • faded print
  • incorrect paper size
  • paper not feeding
  • multipage misfeed
  • multiple prints pending in queue
  • speckling on printed pages
  • double/echo images on the print
  • incorrect chroma display
  • grinding noise
  • finishing issues
  • and incorrect page orientation