Connectivity Issues
- Problems can be categorized as either relating to
- physical issues, such as interference
- software configuration problems
- Guidelines when troubleshooting:
- Verify that the adapter is enabled
- Check the status of function key toggles on a laptop
- check that airplane mode has not been enabled or specific radio is not disabled
- If a laptop has been serviced recently and wireless functions have stopped working
- check that the antenna connector has not been dislodged or wrongly connected
- If wireless device stops working, probably needs new battery
- if problems restoring from hibernate or sleep mode,
- try cycling the power
- try updating drivers for wireless controller and the devices
- If experiencing intermittent connectivity issues:
- move the two devices closer
- try moving the devices to a different position
- certain hand positions can stop the antenna from functioning as well as it should
- use a Wi-Fi analyzer to measure the signal strength in different locations to try to identify the source of interference
- Cell Tower Analyzer or GSM Signal Monitor can be used to analyze cellular radio signals
- use different frequencies than Wi-Fi uses
- app might combine both functions